Return to sender typically occurs when: invalid address, invalid address on label, person not at address, no suite number, no buzzer number, rejected by concierge, rejected by person at the address, etc. If the address we put on the label was correct, then we DO NOT cover any return to sender cases. If the address that we put was incorrect, we will work as quick as possible to correct it. If your package has an error and it will be returned to sender, please contact us RIGHT away so we can see if we can get the package re-directed. We will require your help to submit as much evidence as possible. Although this may happen, we will handle it on a case by case basis. If your package was delivered to you and tampered with or stolen by Canada Post, we DO NOT cover your order. If your address was provided to us incorrectly, we DO NOT cover your order. Please note that most of our decisions are based on Canada Post claims, but we are here to help situation by situation. If it is deemed lost at the end of the claim, we will look into replacing your order. If your package seems to be stuck, please contact us so we can make a claim for them to search for the package. If the item is lost, we will make a claim with Canada Post and look into a replacement for your order based on the claim results. We do not offer postage refunds if your order arrives late due to any postal issues.Įvery situation is different, but we’re here to help! Below is a general guideline:Īll orders are set to DO NOT SAFE DROP if your parcel, it will be left to your local post office you are not available. If they can locate the package, they will ship it to you and you’ll get it a few days later. If a trace is filed, Canada Post will conduct an investigation (which can take 5 business days to complete). If you do not get your package 2 days after the expected arrival date, let us know and we will file a trace with Canada Post. Urban Centre 2-7 days / Non-Urban Centre 3-11 days / Remote Area 6-13 days Urban Centre 3-5 days / Non-Urban Centre 5-7 days / Remote Area 5-8 days Urban Centre 2-5 days / Non-Urban Centre 3-9 days / Remote Area 6-13 days Urban Centre 2-3 days / Non-Urban Centre 2-4 days / Remote Area 5-8 days Urban Centre 3-5 days / Non-Urban Centre 4-7 days / Remote Area 6-13 days Urban Centre 2-3 days / Non-Urban Centre 2-4 days / Remote Area 5-7 days Urban Centre 1-3 days / Non-Urban Centre 2-4 days / Remote Area 6-13 days Urban Centre 1-2 days / Non-Urban Centre 2-3 days / Remote Area 5-7 days Urban Centre 1-2 days / Non-Urban Centre 1-3 days / Remote Area 6-13 days Urban Centre 1 day / Non-Urban Centre 1-2 days / Remote Area 5-7 days If you live in a poorly connected rural location, occasionally it may take one to three days longer. Under normal circumstances your package is expected to be delivered in one to four business days. It all depends on your location in Canada.
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